Author(s) :   Juhi Malvi

Abstract : The Online Platform for Technician and Plumber Hiring is a digital marketplace designed to streamline the process of connecting individuals and businesses with skilled technicians and plumbers for maintenance and repair services. The platform offers an intuitive interface accessible via web browsers and mobile applications, allowing users to search, compare, and hire technicians and plumbers based on their specific needs and preferences. Service providers create detailed profiles showcasing their qualifications, experience, areas of expertise, and customer reviews, allowing service seekers to evaluate the suitability of technicians and plumbers for their specific requirements.

The platform also offers advanced search and filter functionality, allowing users to narrow down their options based on location, services offered, availability, pricing, and ratings. It facilitates seamless booking and scheduling of service appointments, allowing users to specify the date, time, and nature of the required services. Clear pricing and payment information are provided for each service, ensuring transparency and eliminating ambiguity for both service seekers and providers.

After service completion, users can rate and provide feedback on the quality of work and customer service received from technicians and plumbers, maintaining accountability and encouraging continuous improvement within the service provider community. The platform also offers customer support services to address inquiries, resolve issues, and facilitate communication between parties if disputes arise during or after service delivery. Mediation mechanisms are in place to ensure fair resolution of conflicts.

Keywords: Mechanism, digital, marketplace, service.

DOI : 10.61161/ijarcsms.v12i7.24

Pages : 200-206

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